Repairs
Practical repair guides for common housing problems and escalation steps.
Report repairs
Start a repair record and prepare for escalation.
Damp and mould
Record damp, mould, causes, landlord replies, and next steps.
Outstanding repairs
Track repair delays, missed appointments, and unresolved issues.
Heating and hot water
Keep evidence when heating or hot water stops working.
Leaks and water damage
Log leaks, stains, water damage, and safety concerns.
Structural problems
Monitor cracks, roofs, walls, windows, and structural concerns.
Electrical safety
Record electrical hazards and repair delays safely.
Improvements
Guides for energy bills, efficiency upgrades, grants, and home improvement records.
Energy costs
Track bills, meter readings, tariff changes, and home issues that may increase costs.
ECO grants
Keep eligibility, consent, survey, and installer records together.
EPC
Use EPC ratings and recommendations to discuss home energy performance.
Insulation
Record draughts, cold spots, condensation, and insulation improvement requests.
Renewable energy
Plan solar, heat pump, battery, and other upgrade records.
Supplier switching
Keep tariff, switch, meter, final bill, and credit balance evidence.
Rights
Plain English guides to repair rights, complaints, and landlord duties.
Tenant rights
Understand common repair rights and safer escalation routes.
Section 11 repairs
Learn about key landlord repair duties in simple terms.
Fitness for human habitation
Understand poor conditions, hazards, and useful evidence.
Housing Ombudsman guide
Prepare repair complaint evidence for social housing routes.
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